I got the new controller tonight for my brand new Amerique that quit working an hour into seasoning. Installed with no problems. Started it with a temp of 200 and made sure the wood box was seated. I came back 2 hours later 80 degrees. I opened it up no heat. Time is working and temp is accurate i put the probe inside to check it's bouncing between 79/80.
I'm pretty fed up with being the 1 out of 1000 on these highly regarded Cookshacks. All connections from what a consumer should need to explore are tight. I'm not going to tear into the insulation.
Any chance they'll provide a technician to get this rascal working?

Shady
Original Post
I have an Amerique with zero problems over the past six months. I'm sure CS will make it right, although I understand the frustration of having a new toy that needs TLC.

David
Is your new controller reading properly versus the old one? Try another outlet and see what happens.

Sorry to hear about your frustrations. Cookshack will make it right.
quote:
Posted June 18, 2009 08:54 PM Hide Post
Is your new controller reading properly versus the old one?

The old one NEw with the Amerique would only backlite
I'm not an electrician. But I'd bet there are a number of these smokers plugged into regular outlets, lot of older homes out there. My old water smoker tripped my GFCI all the time in my other home so I plugged it into a regular outlet. There are still circuit breakers.

Are you sure your GFCI outlet is working properly? Call Cookshack again.
I'm sure it will power a vacuum cleaner with no problem and that pulls some amps.
I also have plugged in to another regular outlet since my last post. Same results/ 79/80 degrees nothing from heat source. Also no clicking noise telling me its powering the heat.
I left a message with Cookshack last night voicing my concern.
To make sure the GFCI outlet isn't the problem, plug it in somewhere else. When problem solving, you have to knock out the problems one by one. Try power, it could be that if the electronics have been replaced in the AQ.

Keep dealing with CS. If it's that bad and it doesn't work, maybe they'll just replace the whole unit.

Honestly, in over 10 years of the forum, I'd say this hasn't happened even 10 times.

It's unfortunately when it's you, but call them direct to resolve it, they don't regularly monitor the forum.
quote:
I also have plugged in to another regular outlet since my last post. Same results/ 79/80 degrees nothing from heat source.


It should be easy enough to plug in and it cooks and I know from reading this forum that is normally the case, I guess I'm Murphy.
I've left a customer service message with CS.
I'll give them time to get some coffee and call.

I can't wait to cook on this contraption.

Shady
Just got off with Tony from Customer Service:
First option let; a local technician tear into this grizzly bear and bill CS.
second option; replace
I'm going with option 1 if i can find someone capable here in Goldstucky NC

Shady

"Keep dancing until it rains"
Well The service technician just left. No good news. No power from the controller going to the heating element.
CS is sending me another unit when they can get one built.

Shady
"Keep dancing till it rains"
Well, it's unfortunate you have to go through the experience, but you've got to be happy that the company gave you that option.
Exactly, they have been as nice and helpful and even mentioned they know I spent alot of money and understood my frustration.
Now, I need to get over my fear of plugging in electric smokers.
If this next one has problems, Personally I'm moving on.
I have quite a few of your recipes save SmokinOkie and have big plans once I get a good unit.

Thanks for the reply,

Shady
"Keep dancing until it rains"
I've owned an AMQ almost a month now no food, I'm happy they are replacing of course, but I can't imagine a company selling a $1500 unit and telling me you're SOL either.

Shady
Keep dancing until it rains"
I'm being moved to number 20 out of 30 smokers being built. Bought it in May. I might get to cook some brisket some time after the July 4th weekend.
Shady 3

Hang in there. Cokshack will do all they can possibly do, and you will love the AmeirQue. I have been a lucky AmeirQue owner for over 2 years, no problems and love the unit. I do admire you for your patience.
Shady J, Cookshack is outstanding in there service.
Im sorry your having problems, the will stand behind anything they build.
If 2 of the big 3 would have stood behind what they built and sold, we wouldnt be bailing them out.
Good Luck buddy!

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