no heat

Former Member

I have a friend with a smoke shack 150. installed the new controller with new temp. probe ...panel lights up fine. when we select temp. panel says all is good but no heat. Any ideas? I checked voltages and the D2425, can't seem to get the 240v. don't know if i'm not checking right or maybe the controller is bad?

1/30/116:39 PM

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techguyMember

Call Bill or Tony Monday morning. They should help you get it fixed in no time.
(800) 423-0698

1/31/115:37 AM

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maxqMember

Not to pose a seemingly silly question but did you press down (with pressure) on the START pad?

1/31/118:23 AM

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Former Member

Yes, it actually comes up and says heating. Thanks. Also spoke with Bill this morning, I will check the red wire tonight to ensure it is grounded. I must say, this is by far the best customer service I have EVER seen from ANY commpany. Incredible.

1/31/1110:04 AM

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Former Member

Hi Bill. There are two red wires. One from the PBA and the other from the door sensor. I made sure that both were hooked to the lug that had ground as the door senor is bad, and the coil still won't get warm. I also checked voltage from the purple wire/grd...should it be 32v? It was not. I will give you a call tomorrow.

1/31/118:16 PM

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