My Amerique (4 years old) is causing my outlet to short out. I tried several outlets and the same thing happens. I emailed customer service and was told that it's likely a heating element issue with the replacement part at $64. So, before I buy the part, I thought that I'd take out the existing element and see if 1) removing and replacing would solve the problem (hope srpings eternal), and 2) confirm that I can remove and replace it myself. Unfortunately, I can't seem to remove it, and before bugging CS again, I thought I'd see if anyone knows how to do this. Also, any other suggestions on what may be causing this problem?