Service light

Hi there I have the same problem. Went outside to smoke pork butt and my service light came on.
It is 6 degrees outside and my smoker is in a shed I don't know if the cold has anything to do with it or not this is the first time this has happened. I need help too

Hmmmm...I owned an AQ for 2 years and don't recall a service light issue. Not even sure where the light is. A Google serch of the net turned up nothing on this issue.

Hate to say but you'll probably need to call Cookshack when they return from holiday break. They don't normally review this forum.

Good luck, let us know what you discover.

I'd try turning the smoker on and off a couple time. IF that works, keep an eye on it during the whole smoke. If not, low and slow in the oven will still turn out a great meal...without the good smoke flavoring.

Thanks gentlemen for the info and tips.

I did cycle the on/off switch a few times.
I even unplugged and re-phugged the machine a few times.

Oh well, I guess I must wait it out for the costumer service team to return my call.

Again, Thank you for your responses.
Merry Christmas to all....

Merry Christmas guys I went outside to try my smoker again and it was doing something different the temp said 498 degrees when I turned it on guess I will call cookshack tomorrow.

This is only a guess...you might try unplugging, removing the control board screws and check for a reset button. Dunno if the AQ even has one but it might be worth checking.

The wires leading into the board aren't very long so proceed with care.

I will try that tomorrow if that don't work I will call cookshack. Thank you for the info.

I have had the same problem. Cookshack was great, and sent me a replacement control panel, but the problem persisted. I believe this issue is related to cold temperatures; when I run a small heater adjacent to the electronic controller, the problem disappears. If I turn the heater off, the service light comes back on within a couple minutes and the smoker shuts down. I'm in northern Canada, so it's pretty cold, and the problem first occured as the temperatures began to drop.

I am going to try a heating pad on low held on with velco strips on my control panel on my FEC 100??? It simply will not work in cold weather but when I warm it up it works fine till it cools off again. It keeps cooking at the preset temp but I cannot change it when it gets cold again.

I received a phone call from Bill the service tech earlier today. FYI: Nice folks at Cookshack.

Bill advised me he has received calls of when it is very cold outside, and since I do keep my AmeriQue outside, reports of the service light have been noted.

The cold has effected the control panel circuit electronics and a permanent fix was made by the people who make the control panel.

In the mean time, to fix the problem, you can warm the circuit control board with a hair dryer.

This trick does work, as I did try it earlier.
Just remove the screws that hold the control panel to the top of the smoker, and gently warm up the electronics circuit inside the housing.

Bill advised me, a new control panel will be sent to me when the newly updated circuit boards become available.

I feel good knowing I have reliable service standing behind the sale!!!
Damn good folks....

I sincerely hope this post will help others living in colder climates.

Again, wishing all a Merry Christmas and a very happy and healthy New year.

Add me to the list of the service light problem. I just received my new Amerique here in FL and after the first time warm up break in proceedure, the unit shut off and now I have the service light on. I got it to work with just the probe (it would not let me cook by time) so I put in my ribs for New Years Eve and the unit shut off and no matter what I tried it would not reset. Unplugged it, turned it on and off multiple times. I had to finish the ribs in the oven. I called the tech at Cookshack and they said they know they are having problems and they said a new control unit will be shipped to me that day. Great customer service. I hope this solves the problem.

I worked for IBM almost all my life. Our motto was IBM MEANS SERIVCE.

Well Cookshack could sure teach IBM a few things. Any time I call Cookshack to order parts of for advice on an issue I feel like I am talking to friends. I am always smiling after talking to them.

Just got my new control panel from cookshack seems to work its 12 degrees outside.
Thank you cookshack for fixing the problem.Now I can start smoking in cold weather

Rec'd replacement Amerique control head yesterday to alleviate cold weather issues(man, it's cold out!). Will plug it in, and give it a go tomorrow. Bought maple, alder, apple, cherry and pecan chunks in NJ today, ready to go! Salmon tomorrow? Yup. Super Bowl weekend will be a meatfest.