Smokette popping

Call CS at:

1-800-423-0698

Stuart has the most experience with this so someone there (who may not see your post) would the best to contact.

Smokin'

Thanks Smokin',
I talked to Stuart and he is swapping the unit out. I was impressed with how quick he responded and no questions, he offered what was best for me. He also explained what was happening and that he wasn't comfortable with the product like this. It isn't dangerous, just not right. This is a company that I enjoy working with. This is also why I paid the price for the product, because I got a good feeling from the forum. Thank you for your attention.

I've always said they're great people.

You've just shown everyone another success for CS buyers.

Sorry you're having the problem, glad you're getting it fixed.

Smokin'

Based on the description, my smokette has been doing the exact same thing every time I've cooked with it. It does this early in the cooking cycle and only once, as far as I can tell. But there seem to be no ill effects to it except that there will be an unsual amount of smoke pouring out of the vent hole on top immediately after it makes the sound. I attributed it to some sort of pressure build up inside the unit, and the first time it happened, it scared the crap out of me and I thought there was something wrong with the unit. However, someone in this forum joked that it was "hickory farts" and normal. So I stopped worrying about it. After reading this thread, I'm wondering if there might be something wrong. Anyone have more specific information on what's causing this? I'd really hate to try to ship this thing back if it's not big deal.

I would talk to Stuart and he will explain the issues with you. He was answered when I called and told me the what's and why's.