Smokette smoke box support is mounted crooked

Hey Mike -- Welcome to the forum. First thing I would do is contact Customer Service at 1-800-423-0698. They will help you out and make it right!

First, welcome to the forum, here to help.

About the bracket.

Please,

If you have a service issue, the forum is NOT the place to post. I say that as recently people have been talking about support needs here in the forum. CS doesn't not regularly monitor the forum (just me and I don't work for CS) and their policy is that they want you to contact them direct so they can give you personal response.

Please call them.

Now my thoughts.

You're using chips? Too small will burn even if it's mounted correctly, you should be using chunks.

As far as the foil, "slide the smoke box in over the foil lining". What are you foiling? Just foil the top that drips, not back at the part when the slide goes into the box. Maybe a little more detail.

Have you seen some of the recent photos about foiling, or can you take some photos for us?

Smokin'

Thanks Smokin and Wheelz

I am using chunks, not chips. I have read here to line the bottom of the smokette with foil (poking a hole where the drain is) to keep the bottom clean.
I tried to loosen one of the nuts holding the bracket on with no luck. So I basically bent the bracket so that it both elevates the bottom of the wood chunk chamber to 3/8" above the element, and holds the box high enough so that it doesn't tear holes in the foil lining as it's slid in place.

Worked great as I'm smoking pork spares presently with just a gentle whiff of smoke coming from the vent instead of the billows of smoke I got previously. But I wish whomever had bolted the bracket on would have bothered to get it level with the bottom. The right side was about 1/4" lower than the left side.

I've seen execs from CS reply here, so I'm sure my QC feedback will reach someone there.

Thanks

Mike

When I first started using my 08 I had the same problem with the foil. On different smoker the smoke box is a little lower on the front. After eating the Q from my 08 many friends have bought cs smokers, the height of the smokebox is a little different on every one I see. But all you have to do after you foil the bottom and are ready to slide the smokebox in is to hold the box up as you slide it in. The fit is loose and you can slide it over foil. This does not change how the smoker works, the Q is always good.

I use a thin piece of cardboard to help slide my box in. then slip it out. Works great.

Nomo4me has the right idea, simply bend the burner frame up slightly. Some times in shipping they get bent down depending on how UPS decides to handle them.

It's the way they are welded. (Bad welding, jig crooked) Mine is crooked in exactly the same way and side. And it won't bend back correctly. Bending it back makes the support want to start to break off the back of the smoker. So crooked it sits. But my whole smoke box was welded bad also. The lid didn't shut all the way and opened up more when it got hot. For that matter the whole unit looked like it was welded by a sixth grade shop class, (or cheap Mexican labor). The door doesn't seal all the way either. But it still works.......I bent the smoke box lid back, but the door still leaks.......
At least it was delivered in 1 piece, undamaged...Not by UPS but by common carrier, and did I mention it works......