I travel a good bit in the summer, and I don't always check my e-mail every day. (After all, I am supposed to be semi-retired!) Last week I received several important customer service inquiries which I did not see until today. I felt terrible that the people who wrote to me had to wait for a reply, but I was in the wilds of Pennsylvania on vacation. If you want to write to me, please do, I love to hear from you. But product inquiries and customer service issues should go straight to Cookshack at 1-800-423-0698 or email@example.com which are attended to during normal working hours M - F. We want to take good care of you!