Americas Best BBQ

Catatonic,

Karen here at our office just spoke with them at americasbestbbq and they should be getting a hold of you.

Thanks,

Thanks Stuart. Now that is AWESOME customer service. They just called, right before I rechecked the forum. Said it would be 2-4 weeks and that it has not shipped yet. I saw that on their website, but I kinda thought that they had them in stock. Sounds like they get them from you, and then ship them out. I definitely would have bought directly from you guys if I would've found your site earlier. Thanks again,

P.S. This forum is great. Keep up the excellent work.

Well, my Smokette arrived yesterday - it was waiting at the door when I got home from work. They did deliver it early, but I never got the confirmation that it even shipped. They even told me yesterday that it had not shipped yet. Oh well, it was in perfect condition when I opened it, so I can't really complain. Just wish that they would've followed up a little better and let me know what was going on. I guess I'll be seasoning it tomorrow night.

Good Luck Catatonic. I'm down the road from you in Norfolk, been using my Cookshacks (smokette, 250, 160) for years. Let me know if I can help.

Sure liiks like AmericasBestBBQ.COM has lousy customer service. I will avoid buying from them.

I think that would be a good idea TomKatt.

Seeing Stuart's response, kinda makes wish I'd have a problem with my CS (which I've never had) so I could see him in action.

Have a ball Catatonic. You'll love it.

When I was trolling, someone in the Bradley forum had the same experience with them (AmericasBest). My CS ordered from Cabelas via truck arrived on the 5th business day with their standard shipping method (not express).

maybe you will end up with 2 -- the one you got that they don't seem to know about and the one they promised you in a couple of weeks

hmmmm now that could make for one of those moral dilemmas.......

rho

I just purchase a SM050 from americasbestbbq.com and got this reply today:

Hello-



Regarding your order, (order # @#$%^), we wanted to contact you and verify that you would be ok with a free upgrade to the Cookshack SM055 stainless steel smoker. The wrong smoker was shipped to us, therefore we would like to upgrade you to the model that we received to ensure you get your smoker in a timely fashion. We are still waiting on the cover to arrive, but if you can get back to us today regarding this free upgrade, we would be able to ship your smoker out today.

Thank you,

Sales Department

AmericasBestBBQ.com

I'd say this is great customer service! Free upgrade in model and stainless instead of the black powder coat!

You have any idee how darn lucky you are?