AmeriQue Controller Issue

Wow.thats too bad. How long have you had your unit? About how many cooks have you done on it? Just curious, I got mine about a month ago and have a few issues.

Bought it in Dec and have smoked about once a week since I got it.

It started out as the probe showing 200° when I started the smoker.
So, I would unplug the probe from the controller and use the timer till the smoker warmed up, then plug the probe back into the controller, then the reading would be correct.
Started it yesterday doing the same thing, then this morning when I came out and the temp was dropping. Moved the Pork Shoulder to the oven and saved the 20 lbs of pork.

Cookshack was great, I called around 0900 EDT and I guess customer service doesn't open till 0900 CDT, so I left a message. Got a call back from Cookshack about 0915 CST.
Talked to Bill, told him the symptoms and he said he would send a controller and a new probe.

Wayne B

Hope this fix works for you, good luck.

That just sucks to have your AQ go down, but it is impressive to have a real person return your call with a solution 15 minutes after he got to work.

I got my AQ a year ago. It has smoked away once or twice almost every weekend without an issue, and I gotta say I’d be lost without it.

I hope that gets you up and smoking

Keep us posted

Awesome customer service! Hope you are back to smokin soon!

Received the new controller and probe on Friday. The probe connector is different than the original one. The new probe has two pins instead of the large headphone type plug the original plug had.
Have the new controller installed but haven't used it yet.

Will let you know when I have a chance to use it how it works.

Wayne B