Cookshack Tech Support

Former Member

Just want to give Tony, the Cookshack support guy a big Thanks!
I took my FEC 100 to Ponca City Friday because I had a high temperature problem. Tony did some stuff to check it out and then we turned it on. It worked!
This guy after 19 years really knows his stuff! I would encourage you to tap into this valuable resource when you have a problem, he will happily help you!

Thanks Tony and Cookshack!

GaryT

10/26/099:56 AM

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tomMember

You're preachin' to the choir with this bunch.

He has been the master, for many years.

Overall,all our support folks live in Ok,own the cookers,cook on them,and live our cooks' life.

Not like every place else,where a computer geek reads from the tech page,and wishes you good luck.

10/26/093:23 PM

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ezgoinMember

Also, English is not a second language. I spent fifteen minutes today on what should have been a five minute call about my Best Buy account, because the guy had to repeat everything three to four times for me to get through the accent.

10/26/095:06 PM

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mountainmanMember

quote:
lso, English is not a second language.

EZ Goin LIGHT MY FIRE........ I won't even go there!

CookShack is the best!!!!!!!!!

10/26/097:06 PM

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ezgoinMember

I'm not knocking the guy, just the company. He's gone to the trouble to learn another language. The only two languages I speak or Texan and broken English.

Your reps have to be able to be understood though.

10/26/099:36 PM

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Former Member

I totally agree, I don't mind calling cookshack, a actual person answers the phone "goodmorning/afternoon cookshack" and pleasant about it too.

Tony is nothing but helpful. I had another glowplug go out, and he made sure I knew how to manually light it intill my new one shows up!

Michael

10/30/094:05 PM

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