. Took of the side panel (like I really knew what I was looking for 
) Noticed the time .. 5:55pm. Ran into the house...called Cookshack...YES they were still there! Customer Service was busy with another customer. OH NO! Will they call me back before quitting time? Left my number and within 5 minutes Customer Service called me back. Explained what happened...He said to take off the side hopper panel. Already did that. Is the white fan turning...Yes it was. This means the auger motor is working. YES! He said I prbably sheered a pin. Take the 2 bolts out and remove auger...(Best if you empty the hopper first)Yup the pin was sheered. I unplugged the auger motor and swiftly went to my local hardware store before they closed...(20 minutes to spair) I had to drill out the pin and put a bolt in it's place with a nut. Plugged the auger motor back in and checked to see if it worked (YES!) replaced the auger, refilled the hopper with Fast Eddies hickory pellets, reset all temps and YES it is working fine! We are having a benefit for a friend of mine and the meal is served at 5pm! Outside temp is 27 above right now (7:15pm) and will get down to 22. I have the cover on and it will be fine. Butts will be done at 10am Central Time. Just would like everyone know that this is the 2nd time I have had a problem with my FEC100 (had it for 3 years) and each time Cookshack Customer Service helped resolve the "glitch" ASAP! Cookshack = Great Products = Great ServicePS: This is an unsolicited testimonial