FEC100 New - Not starting up

b-dog85Member

Hopefully I am missing something. I just got my new FEC100. I plugged it in, verified power and flipped the master power and hi the power button. Nothing. I have tired everything I can think of. Reset button, different outlets, there is just nothing.

Customer service is closed, I have 10 racks of ribs and a bunch of people coming over tomorrow.

Any ideas at all? Frustrated.....

3/25/224:37 PM

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jay1924Member

Only a pretty lame suggestion, but have you tried an outlet not on the same GFI as the others? Or tried resetting the GFI?

3/25/225:55 PM

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b-dog85Member

Got it fixed. Blue wire was off the back of the reset button. Plugged it back in and all is good.
Thank you for following up.

Thank you,Brian JulienThe Julien Shade ShopSent from IPhone Mail

3/25/226:51 PM

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jay1924Member

Glad you got it fixed! Hate to hear any problem with a CS out of the box!

3/25/228:59 PM

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b-dog85Member

I admit I am not a fan of having to take apart a brand new item to get it working. Glad it was something simple. We cooked 10 racks of ribs Saturday and they turned out great for our first cook on the new smoker. I do appreciate your taking time after hours to offer help. Good customer service. Thank you.

Thank you,Brian JulienThe Julien Shade ShopSent from IPhone Mail

3/27/2211:37 AM

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jay1924Member

Well, I hope it was CS that helped out, I'm just a blog rat here. CS customer service is indeed world-class. Anyway, great that you got a good first result!

3/27/224:44 PM

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