Well, I got my new model 50 yesterday, delivered by the guys in Brown. I think they tried to play football with it. Two legs cracked at the weld and inside rack supports broken at the weld points.
While I know the guys in Brown are responsible for the handling, my concerns are were the welds properly done? On the inside box, there were two weld spots above where the rack welds actually ended up. To say the least I was disappointed in the broken welds, but then to find the two addtional weld spots, which by the way, burned through the inside wall, has me somewhat concerned about the quality of workmanship on the inside welding.
I was quite disappointed with the workmanship on this box, I truely hope the new one is of a higher quality than the first. I had heard so many good things about the cookshack line and my initial feeling is, I had made a good investment. I hope quality of workmanship is there this time, I really do not want to go through another return.
Kudos to TONY at Cookshack.
I spoke to Tony at Cookshack and he offered up a replacement on the spot, so service is number one with those folks and that put a smile on my face right away. So I will be waiting another 5 or 6 days for my next model 50, which I hope will be intact and will not be used by the guys in brown, for a touchdown this time.
I look forward to my first smoke, hopefully next weekend. I am pleased with the quality of service I received and hope this is but a unique incident.
I am interested in knowing if anyone else had problems with inside welds which hold the racks?
Your thoughts.
Mike
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