Received my new FEC100 on Wednesday from Cookshack. Last night attempted to run it a few hours. 

Loaded pellets

Powered up

Set time/temp

Hit start , fan kicked on, but that’s all

Auger and igniter did not engage


I left customer service a voice message but pebbly will not bear from then until Monday. 


Thanks. Jeff

Original Post

Hope you got your answer.  Please post what happened.  

You can use without the ignitor by lighting the pellets with a torch or hand sanitizer gel (alcohol).  I've found that often after one cook this way, the ignitor starts working again.

You may have a loose connection.  Open the box and check as it can come loose during shipping.  

Lastly, buy a spare.  They are easy to change and inexpensive.  Although you're under warranty,  it's good to keep a few parts on hand.  Eventually you will need it (at the least convenient time). 

is it working ok now?  What was the problem.  My guess is the new unit took a while to spin the pellets all the way down to the firepot and the igniter may have already timed out by then.

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