I received my new Amerique delivery yesterday from UPS. The box looked good from the side that I helped to unload. After the UPS guy left, I took the top off the box. I thought, "WOW, they ship these things upside down". I was trying to figure out how to get the box off the unit, cutting the corners and such. My bride comes up and says, this is it huh? She says also, Ya know there is a big dent in this side? I looked and sure enough there is a nice caved in area on one side. There is also a nice dent on one rear corner. I tell the bride, this ain't good. I never got past taking the top (bottom) off the package. I got on the phone and called the Cookshack 1 800 number and talked to a real nice lady who told me I needed to talk to Tony. Tony was not in or busy, I left a message on his machine. After an hour of waiting for Tony to call me back. I placed another call to Cookshack. The nice gal answered again, I asked if Tony was in or gone for the day, it being Friday. This is near quitting time. She told me he had been on the phone since I had talked to her earlier and that he would definitely call me before he left that day. Tony did call me back right on the quitting time mark. I told Tony what the situation was and in two minutes, I had another Amerique on its way to be delivered. All I can say is AWESOME CUSTOMER SERVICE. I admire a company that backs their product. I want to say thank you to Cookshack and their employees for the help and support. Honest people doing a good job. WTG Cookshack.
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