Back in early December, I smoke a number of items to give to friends and such.  I went out to start up my oldest FE100(from 2004) and after about five minutes, I got a high temp alarm.  Spoke to Tony at CS and he suggested replacing the thermocouple.  So I ordered one.  In the meantime, I took my other FEC100 off my trailer and proceeded to start it up.  Nothing.  I opened up the control head and found that a mouse had built a home in  there and also proceeded to chew up a whole bunch of the wiring.  After getting a wiring schematic for it, I tried to piece it all back together.  Still not working.  Tony spent many, and I do mean many, hours on the phone with me trying to determine the problem.  After replacing a few parts, Tony recommended taking the control head off and shipping it to CS so he could go over it.  Got the controller back today and it is purring like a kitten.

I can't thank Tony enough for ALL of his time and effort.  He is truly customer service professional.

BTW, after I replaced the thermocouple on the first FE, it is running perfectly once again.

Cookshack stands behind their products!!!

 

RibDog

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