Back in early December, I smoke a number of items to give to friends and such. I went out to start up my oldest FE100(from 2004) and after about five minutes, I got a high temp alarm. Spoke to Tony at CS and he suggested replacing the thermocouple. So I ordered one. In the meantime, I took my other FEC100 off my trailer and proceeded to start it up. Nothing. I opened up the control head and found that a mouse had built a home in there and also proceeded to chew up a whole bunch of the wiring. After getting a wiring schematic for it, I tried to piece it all back together. Still not working. Tony spent many, and I do mean many, hours on the phone with me trying to determine the problem. After replacing a few parts, Tony recommended taking the control head off and shipping it to CS so he could go over it. Got the controller back today and it is purring like a kitten.
I can't thank Tony enough for ALL of his time and effort. He is truly customer service professional.
BTW, after I replaced the thermocouple on the first FE, it is running perfectly once again.
Cookshack stands behind their products!!!