I just wanted to remark on how pleasant the folks at Cookshack are - I ordered an Amerique about 1 1/2 weeks ago. The ordering process went very well. Today, I called CS customer service to cancel my order and they were just as professional and polite as they were when I placed my order! This does lay testament to what many of you have already said...they really do have professional, polite, and helpful people working there.
Side note - my cancellation had nothing to do with CS - I have been having my doubts since I placed the order if this was the right smoker for me - unfortunately, I do not believe it is, so I am going another route.