I have a favor to ask ...

We'll get a couple off,post haste.

Hi Donna,

Both Karen and Tony have gone above and beyond with excellent customer support since my first Smokete to my Amerique.

If you would like me to email you direct the details I would be happy to : )

Thank you,
Brian E.

Hi Donna,
I just sent them one.

Willie

donna: it has been sent.
thanks, Paul

Donna,

I have rendered a letter and a copy is on the way to you, as well.

smokemullet

Hi Donna

One's on its way from me (copy to you): And it's my pleasure.

Hook

Thank you!

quote:

Originally posted by bembring:
Both Karen and Tony have gone above and beyond with excellent customer support since my first Smokete to my Amerique.

If you would like me to email you direct the details I would be happy to : )

Thank you,
Brian E.

Brian, thank you so much. If you want to brag on our employees, please do!

Donna

PS And again, a heartfelt thank you to everyone who has posted. I had no idea so many people would step forward.

Donna,

Did a search on "great customer service" and got a bunch of hits. Someone out to copy those and send them.

You are so smart! Thank you.

Hi Donna,

Within the week, I will have learned first hand about customer service that is completely off the charts THE BEST!
I've always had a gut level feeling regarding your company's customer service. Something unexpected happened regarding my new Amerique on it's first day in our home. I won't go into the details, but Tony has been a patient and concerned voice to speak with, and as for Karen- - -well what can I say? Anyone who says that they will do whatever it takes to make you happy, is one exceptional person. After all is settled next week, you had better believe that I will be contacting "The Loyalty Leader" in the most positive way possible.
I cannot stand how much I am looking forward to cooking in my Amerique, and wishing time away is not what I like to do- - -but next week is going to be a very happy one around here.
Cheers,
Jeff

Donna you have mail.

Mike

I just replied to your e-mail, but wanted to thank you again for speaking so well of us, and for your business. I know you will have a great time at the class and that you will really like your new FEC. What are you planning to do with it? Is it just for home use, or competition, or catering?

Donna

Talk about good customer service.... check this site out. (hope this doesn't get me tossed from the forum. It's a joke and not embarassing)

http://www.consumerist.com/consumer/customer-service/wh...r-service-192631.php

Now that is just Groovy!

Donna, I will use the FE for home use. Sometimes I cook for friends retirement parties ect. Its almost impossible to cook on an offset logburner here in Michigan during the winter time.

Mike

Donna. More than happy to send a good word.I'm the guy in Wabamun with the thermostat problem on my 055.I know this is just a glitch, and you,Tony and whoever else I have spoken to,have been fantastic.Whoever set the standard at cookshack for customer service,must be proud.Awesome service.I'll convey all of this to this survey.Once again,thank you.
Duke a.k.a.S.Kelly

Thanks!

Good customer service from Cookshack means that I want to promote the company for ya, also. I am 100% behind recommending an Amerique to anyone interested in smoking. Pass it on !

Thanks! I really appreciate all the good things that have been said here. I have not heard from the publication that solicited the testimonials, but I will contact them today and find out what has happened.